for businesses
Tools can read your reviews, sort your data, and tidy up your emails. Use them, they're great for that.
But they can't walk through your door. They can't feel the awkward pause at check-in, notice the guest standing alone by the bar, or sense the exact moment the energy drops.
Experiences are felt, not measured. That takes a person in the room.
xo, Amy
how I work
I walk through each one as your guest, and show you what's working, what's missing, and one little thing to add.
01
Why they say yes.
04
The flow, the energy, and where people feel lost.
02
The excitement before they arrive.
05
The moment they'll remember and how it ends.
03
The first 10 minutes that set the tone.
06
The feeling that makes them come back.
work with me
a fresh set of eyes, fast
For smaller organizations, first-time hosts, or anyone who wants quick, practical ideas.
✓ 60-minute call through all six moments
✓ Keep / Fix / Add summary
✓ 5 signature touches to add right away
Starting at $350
Book a SnapshotI experience it myself, as your guest
For businesses, hotels, charity galas and trips, and retreat hosts who want to go deep.
✓ Detailed audit of all six moments
✓ Brainstorm session to design new moments together
✓ Custom “little things” list and 30-day follow-up
Custom quote
Let's talk
hotels & resorts
Your team walks the same halls every day, so it's hard to see what a first-time guest sees. I check in as a guest and experience your property from booking to goodbye, noticing the little moments that make a stay unforgettable, and the small gaps that quietly cost you return visits.
one more little thing...
Let's find the little things that make your experience unforgettable.